SHIFT SUPERVISOR

At Cowpens Coffee and Creamery, we believe a coffee shop should be more than just a place to grab a drink—it should be a place where people feel welcomed, known, and cared for. Our team plays a huge role in creating that experience. We’re looking for Shift Supervisors who lead with confidence, take pride in their work, and genuinely enjoy serving others.

This is more than a keyholder position—it’s an opportunity to lead a team, shape the customer experience, and help maintain the standards that make our shop special. If you’re dependable, positive, detail-oriented, and passionate about creating meaningful moments for customers and coworkers alike, we’d love to hear from you.

Position Overview

The Shift Supervisor is responsible for overseeing daily operations during their assigned shift and ensuring everything runs smoothly, efficiently, and in alignment with our standards. This role leads by example, supports team members, and helps create a welcoming, high-quality environment for both customers and staff.

Shift Supervisors work closely with ownership and management to maintain operational excellence, develop team members, and ensure every guest receives exceptional service.

• Lead, motivate, and support team members throughout the shift
   
• Set the tone for professionalism, positivity, and teamwork
   
• Provide coaching, guidance, and ongoing support to help team members grow
   
• Hold team members accountable to standards while fostering a respectful, encouraging environment
   

• Deliver exceptional, personalized customer service
   
• Create a welcoming atmosphere for every guest
   
• Resolve customer concerns calmly, professionally, and with empathy
   
• Lead by example in hospitality, friendliness, and attention to detail
   

• Oversee opening and closing procedures
   
• Ensure all tasks are completed accurately and efficiently
   
• Follow and uphold all shop policies, procedures, and standards
   
• Handle cash responsibly and maintain accuracy and accountability
   

• Maintain high standards for drink and product quality
   
• Ensure products are prepared consistently and presented well
   
• Keep the shop clean, organized, and visually appealing
   

• Assist with training new team members
   
• Provide ongoing coaching and feedback
   
• Help build a positive, supportive team culture
   

• Monitor product levels and assist with restocking as needed
   
• Help maintain organization and readiness for daily operations
   
• Ensure health, safety, and cleanliness standards are consistently met
   

• Communicate clearly with management and team members
   
• Provide updates on shift performance, challenges, and wins
   
• Help ensure smooth transitions between shifts
   

• Leadership experience in coffee, food service, retail, or hospitality preferred
   
• Strong sense of responsibility and reliability
   
• Excellent communication and interpersonal skills
   
• Ability to stay calm and focused in a fast-paced environment
   
• Positive attitude and team-first mindset
   
• Strong attention to detail and commitment to quality
   
• Availability for early mornings, evenings, weekends, and holidays as needed
   

• Supportive, team-focused environment
   
• Opportunity to grow as a leader
   
• Meaningful work serving your local community
   
• A workplace where your effort, attitude, and leadership truly matter
   

Please complete the application form below and upload your resume.

Resume submission is required for all applicants.

In your application, we want to hear from you—tell us why you’d like to work at Cowpens Coffee and Creamery and what makes you a great fit for this leadership role.